Play Smart. Play Safe.

ceo94 takes responsible gaming seriously. We believe that gambling should be an enjoyable, leisure activity undertaken freely by adults who understand the risks involved. We are committed to providing our players with the information, tools, and support they need to keep their gambling under control — and to seek help quickly if that control starts to slip.

Our responsible gaming programme is built around four principles: prevention, player empowerment, early intervention, and ongoing support. We monitor account activity for signs of distress, we make our tools easy to find and use, and we train our support staff to respond with care and without judgement when a player reaches out for help.

Setting responsible gaming limits at ceo94 is straightforward. Follow these steps after logging in to your account:

• Navigate to Account Settings from the main menu after logging in.
• Select the Responsible Gaming section within your account settings.
• Choose the limit type — deposit limit, session reminder, time-out, or self-exclusion — and set your preferred value or duration.
• Confirm your selection. Downward limit adjustments and time-outs take effect immediately; upward adjustments require a 24-hour delay for your protection.

If you encounter any difficulty setting a limit or if the tool is not behaving as expected, contact ceo94 support immediately at [email protected]. Do not wait — our team can apply restrictions to your account directly on your behalf.

Self-exclusion is for players who feel that gambling has started to negatively impact their life and who want a firm, enforced break from the platform. Unlike a time-out — which is a short cooling-off measure — self-exclusion closes your access to ceo94 for a minimum period of 6 months, with options extending to 1 year, 2 years, 5 years, or permanent exclusion.

To request self-exclusion, contact ceo94 support at [email protected] and state clearly that you are requesting self-exclusion, along with the period you wish to be excluded for. Your request will be acted on within 24 hours. During the exclusion period, your account will be suspended and you will not receive any promotional communications from ceo94.

At the end of the self-exclusion period, your account will not automatically reopen. You must contact ceo94 support to request reinstatement, and there will be a 7-day reflection period before access is restored. This ensures that you have genuinely decided to return to the platform and have not simply reached the end of the exclusion by default.

Problem gambling can affect anyone, regardless of background or income. It often develops gradually, and it can be difficult to recognise in yourself. The following signs may indicate that gambling is becoming a problem:

ceo94 is strictly for adults aged 21 and above. We take our age verification responsibilities seriously and apply a mandatory verification process to all new accounts. Players who cannot pass age verification will not be permitted to deposit, wager, or withdraw funds.

We also encourage adults to take steps to prevent underage individuals in their household from accessing the ceo94 platform. If you share a device with children or young people, consider using parental control software to restrict access to gambling sites, and ensure that your ceo94 login credentials are kept private and not stored in a form that can be accessed by minors.

Gambling is entertainment — it should be funded from your disposable income, not from money needed for essentials. Before you play, it helps to keep the following principles in mind:

• Only gamble with money you can afford to lose entirely — treat it the same as a night out or a leisure expense.
• Set a budget before you start each session, and stop when it is gone — regardless of whether you are winning or losing.
• Never gamble to recover money you have lost. Each spin, hand, or bet is independent — past results do not change the odds of future outcomes.
• Take regular breaks away from the screen, especially during longer playing sessions. Use session reminders to help you remember.
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair decision-making and increase risk-taking behaviour.

If gambling has started to feel like a problem — for you or for someone you care about — please reach out for support. Asking for help is a sign of strength, not weakness. ceo94's support team is here to assist you, and there are also professional resources available to people in Bangladesh.

ceo94 takes a proactive approach to player safety. Our team monitors account activity for patterns that may indicate problem gambling — such as sudden increases in deposit frequency, chasing behaviour, or rapid escalation of bet sizes — and may reach out directly to a player if we have concerns. This outreach is always offered with care and without pressure.

We do not tolerate the use of ceo94 by individuals who are self-excluded, by minors, or by people who are gambling under duress or in a state of financial desperation. If our monitoring flags an account for any of these reasons, we will act promptly and without notice to protect the player — including suspending the account pending investigation.

Responsible gaming is not a box to tick — it is a core part of how ceo94 operates. We believe that a platform which genuinely cares about its players is one that makes it easy to set limits, easy to stop when needed, and easy to get help without embarrassment. We will continue to invest in tools, training, and processes that make ceo94 a safer place to play for every player in Bangladesh.