ceo94 Privacy Policy

This Privacy Policy ("Policy") describes how ceo94 ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who register for, access, or use the ceo94 online casino and sports betting platform at ceo94.org. This Policy applies to all data collected through the platform, including data collected via the website, account registration forms, payment processes, customer support interactions, and any other means by which you provide information to ceo94.

By registering an account with ceo94 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the ceo94 platform. This Policy should be read alongside ceo94's Terms and Conditions, which are incorporated by reference.

ceo94 collects personal data through a number of channels and at various stages of the player lifecycle. The categories of data we collect include the following:

ceo94 uses the personal data we collect for the following specific purposes:

• To create and manage your ceo94 account, including verifying your identity and age eligibility.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to verify that payment methods belong to the account holder.
• To enforce our responsible gaming framework, including monitoring for patterns that may indicate problem gambling and applying deposit limits or self-exclusion where requested.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and any other prohibited conduct under our Terms and Conditions.
• To respond to customer support enquiries, complaints, and dispute resolutions in a timely and informed manner.
• To send you service-related communications, including account notifications, transaction confirmations, and security alerts. Marketing communications are sent separately and require your opt-in consent.

ceo94 does not use your personal data for any purpose not listed above without first obtaining your explicit consent. Where we intend to use your data for a new purpose not covered by this Policy, we will notify you and, where required, seek your consent before proceeding.

ceo94 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

ceo94 does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following limited circumstances:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, and banking partners) receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Game studio providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) receive the minimum session and game data necessary to deliver game content to your device. They do not receive your full personal profile.
• Identity verification and KYC service providers who assist ceo94 in verifying player identities and age. These providers are bound by strict data processing agreements and are not permitted to retain your documents beyond the verification process.
• Law enforcement agencies, regulatory bodies, or courts where disclosure is required by applicable law, court order, or lawful regulatory request. In such cases, ceo94 will disclose only the minimum information required to comply with the legal obligation.

Where ceo94 engages third-party service providers to process personal data on its behalf, those providers are required to enter into a data processing agreement with ceo94 that restricts their use of your data to the specific services being performed and requires them to apply appropriate security measures to protect it.

ceo94 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit ceo94. They allow the platform to recognise your device across sessions, maintain your login state, remember your settings preferences, and monitor platform performance and security.

ceo94 uses three categories of cookies on the platform. You can manage your cookie preferences through your browser settings, though disabling certain essential cookies may affect platform functionality.

ceo94 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or for as long as required by applicable legal and regulatory obligations. Account data — including your registration information, transaction history, KYC documents, and communication records — is retained for a minimum of five (5) years from the date of account closure, in order to comply with financial record-keeping requirements and to handle any claims or disputes that may arise after account closure.

Once the applicable retention period has elapsed and there is no longer a legal basis for retaining your data, ceo94 will securely delete or anonymise your personal data. Where deletion is not immediately possible due to technical constraints (for example, data held in backup archives), ceo94 will isolate that data from active processing and ensure it is deleted at the earliest practicable opportunity.

ceo94 applies a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the ceo94 platform, encryption of sensitive data fields (including passwords, which are stored as salted hashes and never in plaintext), access controls that restrict internal access to personal data on a need-to-know basis, and regular security assessments of platform infrastructure.

ceo94 requires all employees and contractors with access to personal data to adhere to strict confidentiality obligations. Access to player data is restricted to authorised personnel who require that access to perform their job functions. All staff with access to personal data receive data protection training appropriate to their role.

Subject to applicable law, you have the following rights with respect to the personal data ceo94 holds about you. To exercise any of these rights, contact ceo94 support at [email protected] with your registered username and a description of your request. ceo94 will respond within 30 days of receipt.

Please note that some rights are subject to exceptions and may not apply in all circumstances. For example, ceo94 may be unable to delete certain data where it is required to retain it to comply with legal obligations (such as financial record-keeping requirements). In such cases, ceo94 will explain the reason for any limitation on your right and, where possible, apply partial deletion or anonymisation of data that is not subject to the retention obligation.

If ceo94 becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete that data and close any associated account. If you are a parent or guardian and believe your child has registered on ceo94, please contact [email protected] immediately so we can investigate and take appropriate action.

The ceo94 platform may contain references to or content delivered by third-party providers (including game studios). ceo94 does not control the privacy practices of these third parties and is not responsible for their privacy policies or the way they handle personal data. When interacting with game content delivered by third-party studios, your device may communicate directly with that studio's servers. ceo94 recommends that you review the privacy policies of any third-party providers whose services you access via the ceo94 platform.

ceo94 operates as an online platform serving players primarily in Bangladesh. Some of the third-party service providers engaged by ceo94 — including game studios and payment infrastructure partners — may process personal data in countries outside Bangladesh. Where such transfers occur, ceo94 ensures that appropriate safeguards are in place to protect the transferred data, including contractual protections in data processing agreements that require receiving parties to apply data protection standards equivalent to those applied by ceo94.

Where personal data is transferred internationally, ceo94 takes steps to ensure the transfer is lawful and that the recipient provides a level of protection for that data that is consistent with this Privacy Policy. If you have concerns about how your data is protected when transferred internationally, you may contact ceo94 support for more information.

ceo94 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal promotions, and platform updates. Marketing communications are opt-in only — we will only send them if you have provided your explicit consent during registration or subsequently via your account settings. Your consent to receive marketing communications does not affect the validity of your account or your access to ceo94's services.

You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your account settings, or by contacting ceo94 support and requesting removal from marketing lists. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal. You will continue to receive service-related communications (such as transaction confirmations and account security alerts) regardless of your marketing preference.

ceo94 reserves the right to update or revise this Privacy Policy at any time. When changes are made, the revised Policy will be published on the ceo94 platform with an updated "Last Updated" date at the top of the document. If the changes are material — meaning they significantly affect how we collect, use, or share your personal data — ceo94 will notify registered players via the email address on file prior to the changes taking effect.

Your continued use of the ceo94 platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must stop using the platform and may request account closure in accordance with the Terms and Conditions. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ceo94 handles your personal data, please contact the ceo94 support team. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and all privacy enquiries are treated as priority.

Contact ceo94 by email at [email protected]. Please include your registered username, the nature of your privacy request, and any relevant details to help us identify and respond to your query efficiently. ceo94 aims to acknowledge all privacy requests within 48 hours and to provide a substantive response within 30 days.